Customer Satisfaction Guarantee
Shelters Of America wants each and every customer to be 100% satisfied with our service, products, staff and support. Our company strives to solidify relationships with all of our clients. For these reasons, if you are not 100% satisfied, feel free to contact us and we will take any and all measures to ensure your shopping experience with us is efficient, easy, and enjoyable.
Guaranteed Lowest Prices
Shelters Of America has the guaranteed lowest prices on our entire selection of products. If you should find a lower price from a legitimate competitor on an identical item we stock, even an advertised special, we will not only meet that price we will beat it by 5%. Please call for additional details. Offer does not apply to truss buildings or metal carports.
30 Day Money Back Guarantee
All Shelters Of America products are backed by a 30 day money back guarantee. To return an order, please call to attain a Return Merchandise Authorization number (RMA). Unfortunately we can not accept or credit any returned product without a RMA number. Please note that all freight charges will the responsibility of the customer and return freight must be prepaid. Returned products must be in original packaging, unused and in sellable condition. If the product is returned in sellable condition, a 30% Restocking fee will apply.. Orders containing (9oz) White, Tan, Translucent Clear, Brown or any with Heavy Duty PE(14oz) or PVC(21oz) Fabric may NOT be returned.
Shipping And Ordering information
Shipping is calculated by weight and zip code. All claims for missing parts must be made within 10 days of receiving your order.
Most 8'W, 10'W and 12'W buildings and greenhouses, 14'W party tents, anchors and accessories ship UPS , OR can be moved manually in the boxes they are packaged in.
Larger items are shipped via Curbside Shipping. Delivery will be done by a tractor/trailer (a big truck). The driver is only responsible for delivering (driving) the order to your curb. A delivery appointment is scheduled by the freight company via the phone number(s) you provide in your order. No delivery will be made unless an appointment is set. The delivery person requires your assistance in unloading the order. Some deliveries require meeting the driver/truck at the end of a street or subdivision in situations where the truck cannot enter the area due to city ordinances or low level wires/trees. It is advised to unband the boxes and pull the materials off the truck manually to avoid the lift gate charge to put in on the ground.
Any additional services, such as lift gate(driver unloads your order to the ground), or address change are not included in the price of the freighted item. The cost of these additional services varies from city to city. They usually cost $135.00 extra. You may purchase these additional services directly from the freight carrier when delivery is scheduled or with us at time of purchase.
Your order may be delivered at least in part by truck due to the characteristics of what you have ordered. As the customer you are responsible for:
- Being sure that your address is capable of accepting this type of shipment.
- Being present for delivery to inspect and sign for your shipment.
- Notating any shipment damage or shortage on the freight bill.
- Unloading the entire order from the delivery truck.
All charges for any redelivery or refusal of the shipment are the customer's responsibility and will be charged to the customer's original method of payment.
All items in stock are shipped within 48 hours of ordering. Items that are not pre-packed and are made to order can take 2-3 weeks. For all larger structures, you must ask your sales representative or request via email a time frame for your order shipment. Once an order has left our warehouse we are not responsible for any delays. Ask your sales representative about available expedited services of our freight companies.
Sales Tax & Currency
All orders shipped outside the state of Connecticut do not pay sales tax. All orders shipped in the state of Connecticut are subject to 6% sales tax. All pick up orders in the state of Connecticut are subject to 6% sales tax.
All information obtained via email by Shelters Of America will be held in strictest confidence. We will not sell, rent, lend, lease, or otherwise distribute your personal data to other third parties, companies, individuals, or organizations.
Online Order Security Guarantee
Customers are our number one priority. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions.
It encrypts all of your personal information including credit card number, name and address so that it cannot be read as the information travels the internet. Shelters Of America is so confident in our systems that we GUARANTEE 100% SAFETY in the transactions you make with us.
Payment Types And Options
Shelters of America accepts Visa, MasterCard, Discover and American Express. You may also pay by personal or business check, as well as money order. (Note: all payments by check must clear Shelters Of America's account before shipment of product is made.) You may also make payment via PayPal to firstname.lastname@example.org.